Terms and Conditions
Definitions
Tussie-Mussie - The company Tussie-Mussie
The Sheep Shop - A trading division of Tussie-Mussie
Cuddly Friends - A trading division of Tussie-Mussie
Bridal Craft - A trading division of Tussie-Mussie
Sprint Internet - A trading division of Tussie-Mussie
The Customer - Anyone making a request to Tussie-Mussie.
Product - Goods / services Tussie-Mussie has to offer.
Contract - The contract between Tussie-Mussie and the sale of products.
Delivery agent - The appointed delivery service.
General
All orders / requests are accepted by Tussie-Mussie on these terms and conditions which supersede any other
terms appearing elsewhere, unless otherwise specifically agreed in writing on Tussie-Mussie documentation
by the owner of Tussie-Mussie. These terms and conditions override and exclude any other terms stipulated or
incorporated or referred to by the customer, whether in the order or during any negotiations or any course of dealing
established between Tussie-Mussie and the customer, and constitute the entire understanding between Tussie-Mussie
and the customer for the sale of products or services.
All descriptions and illustrations contained in our advertising material or any price list or otherwise communicated
to the customer are intended merely to present a general idea of the product and nothing contained in any
of them shall form any part of the contract between Tussie-Mussie and the customer.
Samples
Samples are not issued free of charge.
All samples are made to order and are charged at retail cost, deducted from the
final cost of any order placed.
All samples are issued on a sale or safe, reusable return basis. If the sample/s
is/are not returned after 28 days, an invoice will be issued, payable within 7
days. When returning samples, Tussie-Mussie recommends Royal Mail, recorded
delivery.
'Premium' samples must be paid for in advance. The customer will be advised if
they have requested a 'premium' sample in advance.
Tussie-Mussie reserves the right to waiver or endorse the sample charge and any
further costs incurred when recovering the sample charge.
Prices
Prices quoted are inclusive of Value Added Tax and are exclusive of packing and carriage.
Delivery
Normal method of delivery is Royal Mail post or Special Delivery.
Other methods may be available on request.
Delivery will normally only be made to the customer's usual address as notified to Tussie-Mussie.
Inspection, Transit Delay and Non-delivery
The customer must inspect the products as soon as is reasonably practical after delivery and shall within 5
working days of delivery give notice to Tussie-Mussie in detail of any defect in the products or of any other complaint
which the customer may have in relation to the products. If the customer fails to give such notice, the products
shall be conclusively presumed to be in all respects in accordance with the contract and free from any defect which
would be apparent on reasonable examination and the customer shall be deemed to have accepted the products accordingly.In the event of incorrectly supplied products, no counter claim will be
accepted until the said incorrectly supplied products have been returned in
accordance with our returns policy.
Queries regarding shortages of products must be made within 10 working days of the dispatch date and must be accompanied
by the dispatch note. Queries regarding products invoiced but not delivered must be made within 10 working days
of invoice date and the invoice number must be quoted. The customer is advised to contact Tussie-Mussie if neither
the products nor the invoice in respect of the products are received within 7 working days of the promised dispatch
date. Where guaranteed next day or same day delivery has been specified, all queries regarding shortages and non-delivery
of products must be made within 3 working days of the requested delivery date.
The customer must refuse parcels delivered to them in a damaged condition.
Risk of loss of or damage to the products shall pass to the appointed delivery agent as notified by the dispatch notification.
Proof of appointment of the delivery agent will be advised on the invoice and dispatch notification.
On acceptance of the product for delivery by the delivery agent shall Tussie-Mussie not be responsible for the loss of or damage to the product.
In no circumstances shall Tussie-Mussie be liable to compensate the customer in damages or otherwise for non-delivery
or late delivery of the products or any of them for whatever reason or for any loss consequential or otherwise
arising from non-delivery or late delivery.
Passing of Risk and Property
The property of the products shall not pass to the customer until all sums due have been paid.
Risk of loss of or damage to the products shall pass to the customer at the time of delivery. The property
in the products shall not pass to the customer until all sums due have been paid.
Liability
In no event shall any breach of contract on the part of Tussie-Mussie or tort (including negligence) or failure
of any kind on the part of Tussie-Mussie or that of its employees or agents give rise to any liability for loss
or damage arising from any cause whatsoever.
Payment
Stationery:
Payment in full with order or 50% deposit with order, remainder within 7 working days from delivery (Unless otherwise stated on any order form).
Soft Toys:
Payment in full with order.
Methods of payment: Cheque, PayPal, Postal order or cash (at own risk).
Cheques to be made payable to Tussie-Mussie.
PayPal pay@tussie-mussie.co.uk
All payments must be made without any set-off, deduction or counter-claim.
Reservation of title of goods
Title to the goods will remain with Tussie-Mussie until all sums owing are paid in full.
Order Cancellations
Stationery:
Cancellations, part cancellations or rescheduling of an order can only be accepted after prior negotiation
and agreement to terms which will indemnify us against any expenses incurred. In the event of a part cancellation,
we reserve the right to invoice for any difference in selling price applicable to the quantity dispatched up to
the time of cancellation.
Soft Toys:
Cancellations, part cancellations or rescheduling of an order can only be accepted after prior negotiation
and agreement to terms which will indemnify us against any expenses incurred. In the event of a part cancellation,
we reserve the right to invoice for any costs incurred up to including cancellation.
We reserve the right to cancel any order placed and cleared funds received after five days if, for what ever reason we are
unable or hindered to dispatch the goods due to incorrect or incomplete delivery information. In such an event a full refund
will be given.
Special Orders:
Cancellation of special orders will not be accepted.
Copyright
Tussie-Mussie have taken all reasonable steps in the course of our business to ensure that the products do
not infringe any patent, design, trademark, copyright or any other rights of third parties but no guarantee in
this respect is given and Tussie-Mussie shall have no liability whatsoever in the event of any such infringement
howsoever arising.
Tussie-Mussie own full copyright in respect of all our products and promotional material and its reproduction in
part or whole is prohibited without the written permission from Tussie-Mussie.
Country of Origin
Unless otherwise confirmed, no product is to be taken as a representation of the source of origin, manufacture
or production of the products or any part thereof.
Returns and Handling charge
No returns are permitted without Tussie-Mussie's prior consent having been obtained. Subject to Tussie-Mussie's prior consent
having been obtained, Products must be returned to Tussie-Mussie in an unused condition
(complete with tags, regarding soft toys) within 30 days of
invoice date stating relevant invoice number in order for the customer to be eligible for any refund. If product
packing is unopened, a 10% handling charge will apply with a minimum charge of £2.00. A higher rate may be
levied for products returned outside this period or in an opened but unused condition. Products accepted for return
will be credited at invoice value and the appropriate handling charge applied. If invoice details are not quoted,
the credit will be based upon the lowest sales price.
All products are returned at the customer's risk and Tussie-Mussie accepts no responsibility for any loss or damage
thereto, or to items added to the products by the customer and sent with the products to Tussie-Mussie.
Products to be returned to Tussie-Mussie should be adequately packed and dispatched freight pre-paid, clearly labeled
to the address we quote for return.
Force Majeure
If Tussie-Mussie is hindered or prevented from performing any contract owing to any cause beyond the reasonable
control of Tussie-Mussie or by its inability to procure services, materials or articles required for the performance
of the contract except at enhanced prices, Tussie-Mussie may at its sole option delay the performance of, or cancel
the whole or part of the contract and Tussie-Mussie shall not be held responsible for such delay or cancellation
or inability to deliver. In particular, although Tussie-Mussie will use all reasonable endeavors to deliver back
orders by the date stated by Tussie-Mussie, Tussie-Mussie shall not be held responsible for any delay in the delivery
of, or inability to deliver such orders.
Choice of Law
All contracts between Tussie-Mussie and the customer shall be governed by and interpreted in accordance with
English Law and the customer submits to the jurisdiction of the High Court of justice in England but Tussie-Mussie
may enforce any such contract in any court of competent jurisdiction.
Hand-crafted stationery, plush soft toys and accessories.