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Store Policies

Store Policies


Tussie-Mussie - The company Tussie-Mussie

The Customer - Anyone making a request to Tussie-Mussie.

Product - Goods / services Tussie-Mussie has to offer.

Contract - The contract between Tussie-Mussie and the sale of products.


All orders / requests are accepted by Tussie-Mussie on these terms and conditions which supersede any other terms appearing elsewhere, unless otherwise specifically agreed in writing on Tussie-Mussie documentation by the owner of Tussie-Mussie. These terms and conditions override and exclude any other terms stipulated or incorporated or referred to by the customer, whether in the order or during any negotiations or any course of dealing established between Tussie-Mussie and the customer, and constitute the entire understanding between Tussie-Mussie and the customer for the sale of products or services. All descriptions and illustrations contained in our advertising material or any price list or otherwise communicated to the customer are intended merely to present a general idea of the product and nothing contained in any of them shall form any part of the contract between Tussie-Mussie and the customer.


Prices quoted are inclusive of Value Added Tax (VAT) and are exclusive of packing and carriage.


Normal method of delivery is Royal Mail post. Other methods may be available on request. Delivery will normally only be made to the customer's usual address as notified to Tussie-Mussie.

Inspection, Transit Delay and Non-Delivery

The customer must inspect the products as soon as is reasonably practical after delivery and shall within 5 working days of delivery give notice to Tussie-Mussie in detail of any defect in the products or of any other complaint which the customer may have in relation to the products. If the customer fails to give such notice, the products shall be conclusively presumed to be in all respects in accordance with the contract and free from any defect which would be apparent on reasonable examination and the customer shall be deemed to have accepted the products accordingly. In the event of incorrectly supplied products, no counter claim will be accepted until the said incorrectly supplied products have been returned in accordance with our returns policy. Queries regarding shortages of products must be made within 10 working days of the dispatch date and must be accompanied by the dispatch note. Queries regarding products invoiced but not delivered must be made within 10 working days of invoice date and the invoice number must be quoted. The customer is advised to contact Tussie-Mussie if neither the products nor the invoice in respect of the products are received within 7 working days of the promised dispatch date. Where guaranteed next day or same day delivery has been specified, all queries regarding shortages and non-delivery of products must be made within 3 working days of the requested delivery date. The customer must refuse parcels delivered to them in a damaged condition. In no circumstances shall Tussie-Mussie be liable to compensate the customer in damages or otherwise for non-delivery or late delivery of the products or any of them for whatever reason or for any loss consequential or otherwise arising from non-delivery or late delivery.

Passing of Risk and Property

Risk of loss of or damage to the products shall pass to the customer at the time of delivery. The property in the products shall not pass to the customer until all sums due have been paid.


In no event shall any breach of contract on the part of Tussie-Mussie or tort (including negligence) or failure of any kind on the part of Tussie-Mussie or that of its employees or agents give rise to any liability for loss or damage arising from any cause whatsoever.


Payment in full with order. Methods of payment: Card, PayPal, Google checkout. Cheques to be made payable to Tussie-Mussie. All payments must be made without any set-off, deduction or counter-claim.

Reservation of title of goods

Title to the goods will remain with Tussie-Mussie until all sums owing are paid in full.

Order Cancellation

Cancellations, part cancellations or rescheduling of an order can only be accepted after prior negotiation and agreement to terms which will indemnify us against any expenses incurred. In the event of a part cancellation, we reserve the right to invoice for any costs incurred up to including cancellation. We reserve the right to cancel any order placed and cleared funds received after five days if, for what ever reason we are unable or hindered to dispatch the goods due to incorrect or incomplete delivery information. In such an event a full refund will be given.

Special Orders

Cancellation of special orders will not be accepted.


Tussie-Mussie have taken all reasonable steps in the course of our business to ensure that the products do not infringe any patent, design, trademark, copyright or any other rights of third parties but no guarantee in this respect is given and Tussie-Mussie shall have no liability whatsoever in the event of any such infringement howsoever arising. Tussie-Mussie own full copyright in respect of all our products and promotional material and its reproduction in part or whole is prohibited without the written permission from Tussie-Mussie.


All trademarks appearing on the service are trademarks of their respective owners.

Country of Origin

Unless otherwise confirmed, no product is to be taken as a representation of the source of origin, manufacture or production of the products or any part thereof.

Returns and Handling Charges

No returns are permitted without Tussie-Mussie's prior consent having been obtained. Subject to Tussie-Mussie's prior consent having been obtained, Products must be returned to Tussie-Mussie in an unused condition complete with tags within 30 days of invoice date stating relevant invoice number in order for the customer to be eligible for any refund. If product packing is unopened, a 10% handling charge will apply with a minimum charge of £5.00. A higher rate may be levied for products returned outside this period or in an opened but unused condition. Products accepted for return will be credited at invoice value and the appropriate handling charge applied. If invoice details are not quoted, the credit will be based upon the lowest sales price. All products are returned at the customer's risk and Tussie-Mussie accepts no responsibility for any loss or damage thereto, or to items added to the products by the customer and sent with the products to Tussie-Mussie. Products to be returned to Tussie-Mussie should be adequately packed and dispatched freight pre-paid, clearly labeled to the address we quote for return. Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.

Royal Mail has lost my order

If an order is shipped by us, using first class mail service with Royal Mail, and is lost in the post, the customer must wait 15 working days from the date of posting before claiming from us for the order. Royal Mail stipulate that we wait this length of time and once we have shipped the order to you there is little we can do until this time has passed. Once it has passed we then have to go through the process of claiming from Royal Mail and will liaise with you, our customer, about this at each level.

Force Majeure

If Tussie-Mussie is hindered or prevented from performing any contract owing to any cause beyond the reasonable control of Tussie-Mussie or by its inability to procure services, materials or articles required for the performance of the contract except at enhanced prices, Tussie-Mussie may at its sole option delay the performance of, or cancel the whole or part of the contract and Tussie-Mussie shall not be held responsible for such delay or cancellation or inability to deliver. In particular, although Tussie-Mussie will use all reasonable endeavors to deliver back orders by the date stated by Tussie-Mussie, Tussie-Mussie shall not be held responsible for any delay in the delivery of, or inability to deliver such orders.

Choice of Law

All contracts between Tussie-Mussie and the customer shall be governed by and interpreted in accordance with English Law and the customer submits to the jurisdiction of the High Court of justice in England but Tussie-Mussie may enforce any such contract in any court of competent jurisdiction.

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